What hours are the reception open?

The reception is open 10.00-22.00 every day.

If I arrive after 22.00, how can I do late check-in?

If you know that you are going to arrive after 22.00, you must contact the reception. After that you will receive instructions how to do a self check-in.

How do I check-out?

Please leave all the bedlinen on the bed, don’t forget any items in the room, and we will take care of the rest.

Do I need to pay extra for bed linen?

No, all bed linen are included in the price. It is not allowed to use your own bed linen.

Do you have lockers in the room?

Most of the dorms have lockers, some of them don’t. If this is super important, please contact us and we will do our best to help you with this. However, you must have your own padlock to be able to lock the cabinet. If you are missing one, you can buy it from us at the reception.

Can I bring my bicycle or electric scooter?

You are not allowed to bring bicycles or electric scooters to us. There is no storage space for this, and it is an escape hazard if you have the bike in the room or in the corridor. An electric scooter is completely prohibited due to the fire risk with large batteries.

Can I vape at your place?

All types of smoking indoors are completely prohibited. And we would like to see that you do not smoke outside the entrance either, as it disturbs both neighbours and litters down outside on the street.

Can I change my booking dates?

If you wish to change something in your booking, dates or something else, you must contact us and we will do our best to make it happen.

Can I cancel my booking for free?

No, all our bookings are non-refundable.

Is it possible to have breakfast?

No, we do not provide breakfast. But we have a large and fully equipped kitchen that our guests appreciate very much. There you can cook breakfast, lunch and dinner.

When can I check-in?

From 15.00-22.00. After that you need to contact us if you will arrive after 22.00.

What time do I need to check-out?

Latest 11.00. But if you need to leave earlier you just leave the keycard in the dropbox at the reception and check-out.

Can I borrow a hairdryer?

Yes, that's no problem, you can borrow a hairdryer and buy various products at the reception. Contact us and the staff will help you.

Do you have towels?

You can rent towels in the reception. We don’t provide towels to the dorms, but all private rooms have that included in the price. Please leave them on the bed after check-out.

Do you have showers/wc inside the rooms?

All our showers and toilets are shared with other guests, and these are located in the corridors. There are many toilets so there will never be a queue, and there are four large bathrooms with a total of 22 showers. These are divided between men and women separately.

Do you have parking spaces for my car?

No, we do not have our own parking spaces, but there is space to park on the street outside and in the immediate area. Be sure to pay the parking fees though, because there are parking attendants around all the time.

Can I store my luggage?

Yes, it is possible to store your luggage with us before your check-in and after check-out. We can only store your luggage during reception opening hours.

Do the rooms have windows?

Most of our rooms have no windows. It is in our description for all room types and pictures of this. You can always contact us if you are unsure or have any questions.

Is there a lift between the floors?

No, there is no lift in the hotel.

Do you accept group bookings for larger parties?

Of course we do, just contact us and we will help you with this.